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Newsletter – The Wave – August 2019

Newsletter – The Wave – August 2019

Resolving Concerns through the Long-Term Care Ombudsman Program

The Long-Term Care Ombudsman Program (LTCOP) grew out of efforts by both federal and state governments to respond to widely reported concerns that our most frail and vulnerable citizens, those living in long-term care facilities, were subject to abuse, neglect and substandard care. These residents also lacked the ability to exercise their rights or voice complaints about their circumstances. The primary purpose of the Long-Term Care Ombudsman Program is to identify, investigate and resolve complaints made by or on behalf of residents in nursing homes, assisted living facilities, and family care homes.


The LTCOP will make every reasonable effort to assist, advocate, and intervene on behalf of the resident. When investigating complaints, the program will respect the resident, maintain their confidentiality, and will focus on complaint resolution based on the resident’s wishes.


The LTCOP also focuses on educating the community on issues effecting LTC residents. In January 2019, Eric Carlson through Justice in Aging, released the guide 25 Common Nursing Home Problems & How to Resolve Them. This guide compares common misinterpretations or practices with the clear statement of the relevant law. Each month, the Region P Long-Term Care Ombudsman Program will review a problem discussed in the guide.


Problem #1: Providing Less Care to Medicaid-Eligible Residents


WHAT YOU HEAR:                                                     THE FACTS:

“MEDICAID DOES NOT                                       A MEDICAID-ELIGIBLE RESIDENT

PAY FOR ONE-ON-                                                 IS ENTITLED TO THE SAME LEVEL

ONE ATTENTION.”                                                   OF SERVICE PROVIDED TO ANY

                                                                                        OTHER RESIDENT.


The Nursing Home Reform Act prohibits a nursing home from restricting services based on Medicaid eligibility. To learn more about this law and how to ensure your rights are protected, click here.

The DEQ’s Division of Coastal Management is adjusting jurisdictions

MOREHEAD CITY — The Department of Environmental Quality’s Division of Coastal Management is adjusting jurisdictions for its four regulatory district offices, effective July 1.

Division of Coastal Management offices. Image: NCDEQ

DEQ said the changes are to better keep up with the growing population of the coast, which is causing a shift in the workload for coastal development permits.

During the past decade, while most of the 20 coastal counties lost population, Brunswick County has been the state’s fastest growing county with 21% growth. Other coastal counties experiencing growth are Pender at 16.3%, New Hanover at 11.8%, Currituck at 11.2% and Dare at 6.2%.

Ongoing hurricane recovery efforts and increased development activity have also impacted district workloads.

Those seeking Coastal Area Management Act, or CAMA, permits should note the altered districts, which will be adjusted as follows:

  • The Elizabeth City District Office jurisdiction will continue to include Currituck, Dare, Camden, Pasquotank, Perquimans, Chowan, and Gates counties, and will additionally Hertford and Bertie counties.
  • The Washington District Office jurisdiction will continue to include Tyrrell, Washington, Beaufort, and Hyde Counties, and will additionally include Pamlico County.
  • The Morehead City District Office jurisdiction will continue to include Carteret and Craven Counties, and will additionally include all of Onslow County, except Surf City.
  • The Wilmington District Office jurisdiction will continue to include Brunswick, New Hanover, and Pender Counties, including all of Surf City.

The division is responsible for permitting and enforcement, CAMA land-use planning, public beach and waterfront access, North Carolina Coastal Reserves and administers a grant program to make marine sewage pump-out stations available to more boaters.

Those who have questions about coastal development permits can find contact information on the website.

Flood Insurance: Protecting Consumers & Agents

RALEIGH — The state Department of Insurance is offering for free five conferences across the state to help the public as well as insurance and real estate agents learn more about the need to purchase flood insurance, regardless of where the home or business is located.

Conferences will be held next month in New Bern, Raleigh, Bolivia, Jamestown and Boone.

Flooding from Hurricane Florence devastated thousands of residents last year who didn’t have flood insurance because they relied on their homeowners’ policy, which does not cover damage from rising water, according to the North Carolina Department of Insurance, or NCDOI.

North Carolina Insurance Commissioner and State Fire Marshal Mike Causey is adding this year an incentive for insurance agents to attend the conference, “Flood Insurance: Protecting Consumers and Agents,” by offering free continuing education course credits. Real estate agents have also been approved to receive free CE credit.

The flood insurance conference will include NCDOI Chief Deputy Commissioner Dr. Michelle Osborne, flood insurance specialist Charlotte Hicks and FEMA officials that will discuss the modernization of flood maps, which will help residents that could not purchase flood coverage because of its cost, and discuss the differences between policy coverage.

“Flood Insurance: Protecting Consumers and Agents” will be held at the following locations:

  • New Bern: 8:30 a.m.-12:30 p.m. July 18 Craven County Community College , Orringer Auditorium, 800 College Court. Register online by July 12.
  • Raleigh: 8:30 a.m.-12:30 p.m.July 24, Wake Technical Community College, WakeMed Raleigh Campus, Perry Health Sciences Campus Facility
    2901 Holston Lane. Register online by July 19.
  • Bolivia: 9 a.m.-1 p.m. July 25, Brunswick Community College, Odell Williamson Auditorium, 150 College Road. Register online by July 19.
  • Jamestown: 8:30 a.m.-12:30 p.m. Aug. 13, Guilford Technical Community College – Medlin Room 008, 601 East Main St. Register online by Aug. 8.
  • Boone: 8:30 a.m. -12:30 p.m. Sept. 18, Appalachian State University, Brantley Risk and Insurance Center, 3053 Peacock Hall. Register online by Sept. 13.

For more information, contact Tricia Ford at

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