Choosing a long-term care facility is a big decision. Individuals should keep in mind several steps when deciding on a long term care facility.
Research the facility and look how the staff and administrators provide care and support residents. Is the staff professional, trained, and certified? Also, look for a history of complaints.
Our Ombudsman serves as an excellent resource for more information about specific facilities.
Visit the long-term care facility and observe the location, neighborhood and the distance as it relates to you and your loved ones. Look for cleanliness, odors, and facility layout.
Talk to current residents about their experience living at the facility. Ask about their experience, problems, and their quality of life.
Meet with staff members to determine if the facility is understaffed, friendly, observant, or rushed.
For more information about this program contact an Ombudsman:
Lead Regional Long Term Care Ombudsman
(Carteret, Onslow, Pamlico, Jones & Wayne)
252-638-3185 ext. 3007
(Craven, Duplin, Lenoir & Greene)
252-638-3185 ext. 3010