How to Choose a Long Term Care Facility

Choosing a long-term care facility is a big decision. Individuals should keep in mind several steps when deciding on a long term care facility.

  • Research the facility and look how the staff and administrators provide care and support residents. Is the staff professional, trained, and certified? Also, look for a history of complaints.

Our Ombudsman serves as an excellent resource for more information about specific facilities.

  • Visit the long-term care facility and observe the location, neighborhood and the distance as it relates to you and your loved ones. Look for cleanliness, odors, and facility layout.

  • Talk to current residents about their experience living at the facility. Ask about their experience, problems, and their quality of life.

  • Meet with staff members to determine if the facility is understaffed, friendly, observant, or rushed.

  • Ask questions.

For more information about this program contact an Ombudsman:


Lead Regional Long Term Care Ombudsman

(Carteret, Onslow, Pamlico, Jones & Wayne)

252-638-3185 ext. 3007


Regional Ombudsman

(Craven, Duplin, Lenoir & Greene)

252-638-3185 ext. 3010


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